Xpert Exposition Services is seeking a Customer Service Representative, located in the Las Vegas, NV area. As a Customer Service Representative, you will be responsible for providing excellent customer service to all exhibitors and operations staff prior to, during and after shows. The CSR provides high quality service to inquiries via phone, email, social media and onsite at tradeshows.
- Perform office and show-site job functions which include: incoming / outgoing phone calls, invoicing, collecting on outstanding balances, setup and maintenance of show files, packing show-site supplies, computers, printers, and other equipment / supplies, provide operations with all needed reporting.
- Accurately inputs exhibitor orders and payments, including managing manual order forms.
- Contacts exhibitors regarding challenges with online login, orders / payments, and resolves issues concerning billing or services rendered in collaboration with designated departments or Account Executives.
- Serves as the point of contact for Show Management and Account Executives on assigned shows.
- Properly handles and processes cash, checks, wire transfers, and credit card payments as well as collects all monies for services before, during, and after the show.
Desired Skills and Experience
- Initiative and follow-through with attention to detail
- Ability to prioritize and multi-task in a team environment
- Easily adapt to ever-changing circumstances
- The ability to think creatively and to deliver win-win solutions
- Basic computer and math skills.
- Travels up to fifty percent (50%) primarily locally and regionally, and occasionally nationally. Able to work a flexible schedule, which can include some early mornings, nights and weekends, as well as overtime in order to facilitate shows / events, and meet customer deadlines.
Las Vegas-based Xpert Exposition Services, founded in 2009, is a privately owned and operated exposition company specializing in trade shows, corporate events, and exhibit installation and dismantling. Since inception, Xpert Exposition Services is passionately committed to creating a quality experience exceeding client expectations. We strive to set the standard of excellence in the event service industry. Renowned for its lean operational practices, Xpert efficiently deploys resources with the objective of maximizing quality, reliability and client value. With a blended team of industry veterans and tech-savvy individuals, Xpert combines experience and modernity to create distinctive, impactful events.